Booking
- Full payment is due at the time of booking.
- All sessions must be paid in full before a session goes ahead.
Physical health
- Clients should ensure that they are in a fit and healthy condition to take part in physical activity in an outdoor water environment.
Safety
- For safety reasons, it is a condition of booking that clients respect the judgement of the instructor while on a session.
- Stand Up Paddle Board Ardèche reserve the right to change or stop a session for safety reasons. This may be due to but not limited to adverse weather or water conditions.
- Stand Up Paddle Board Ardèche reserve the right to refuse participation of clients they believe may be under the influence of drugs and/or alcohol. In this case no refund will be given.
Cancellations by SUP Ardèche
- Stand Up Paddle Board Ardèche have the right to cancel a session at any time. In this situation a full refund will be given for the sessions missed.
Cancellations by customer
- Cancellations made up to 10 days prior to the date of your booked activity a full refund minus a £10 admin fee will be issued.
- All cancellations must be made in writing via email to supardeche@gmail.com by the person who made the booking.
- If a cancellation is made within 10 days of the booked activity date, no refund will be offered.
Lateness
- All our sessions start promptly and we use a set schedule. We advise people to arrive 10 minutes before their session.
- If you arrive late to a public group session we cannot guarantee that you will be able to join the session. This is at the discretion of the instructor.
- If you arrive late for a private SUP group session we can not extend the session after the scheduled finish time.
- If you do not attend a booked session no refund will be offered.
- If you are running late please do contact us.
Complaints
- If you have any cause for complaint, during the course of your session, you must inform us immediately. We will endeavour to address the situation to your satisfaction.
Gift Vouchers
- Gift vouchers are paid in full at the time of purchase. They are valid for 12 months from the day of purchase. Gift vouchers are non refundable. Please make sure you are fully aware of our seasonal opening times before booking.
Natural Disasters/ Force Majeure
- If a cancellation is due to an unforeseeable natural or ‘act of God’, Force Majeure no refund will be given.
- No refund will be given if there is a national lockdown. A credit note will be issued to allow rebooking at a later date. The credit note will be valid for one year.
